Shipping & Delivery
Our Shipping Policy was last updated on 01/01/2024.
Domestic Shipping Policy
Shipment processing times
All Orders are processed within 2-3 business days. Orders are not shipped or delivered on weekends or holidays.
If we are experiencing a high volume of orders, shipments may be delayed by a few days. Please allow additional days in transit for delivery. If there will be a significant delay in shipment of your order, we will contact you via email or telephone.
Shipping rates & delivery estimates
Shipping charges for Your Orders will be calculated and displayed at checkout.
- UPS Standard: Estimated delivery time: 3-5 business days.
- UPS Two Days: Shipment cost: $55.00 USD Estimated delivery time: 2 business days.
- UPS GRD Standard: Shipment cost: $25.00 USD Estimated delivery time: 3-5 business days.
- UPS NEXT DAY AIR Standard:
Overnight delivery is only available for Orders with delivery addresses within the continental United States.
We ship most orders (items that are in stock) the same day, depending on when the order is received, and the volume of orders being processed. Items ordered to ship by UPS, typically ship same day if ordered by 3:00 PM Eastern Time. Stock orders of items that are in stock to be shipped by U.S. Postal Service (Priority/Express Mail, etc.), typically ship same day if ordered by 1:00 PM Eastern Time.
Delivery delays can occasionally occur due to weather related storms and national holidays.
- UPS or DHL Intl Shipping:
Please understand that it is of utmost importance that you supplied an accurate email address and phone number so that you can be reached if there are issues/questions about your order. Be sure to check your email and voice messages regularly.
International Customers: We ship worldwide by UPS, FedEx, DHL, U.S. Postal Service.
Shipment to P.O. boxes or APO/FPO addresses
Ace Power Products, LLC ships to addresses within the U.S., U.S. Territories, and APO/FPO/DPO addresses.
Shipment confirmation & Order tracking
You will receive a Shipment Confirmation Email Once Your Order has shipped containing your tracking number(s). The tracking number will be active within 24 hours.
Customs, Duties and Taxes
Ace Power Products, LLC is not responsible for any customs and taxes applied to Your Order. All fees imposed during or after shipping are the responsibility of the customer (tariffs, taxes)
Order Tracking
Once your order has shipped, you can track its progress at any time using the tracking number provided in your Shipment Confirmation Email.
To track your order:
- Locate the tracking number in your Shipment Confirmation Email.
- Click the tracking link included in the email or enter the tracking number directly on the carrier’s website (UPS, FedEx, DHL, or USPS).
- Tracking information may take up to 24 hours to update after your order has shipped.
If you have any issues accessing your tracking details, or if your shipment appears delayed or stalled, please contact us at info@acepowerparts.com and we will assist you right away.
Damages
Ace Power Products, LLC is not liable for any products damaged or lost during shipping. If You received Your Order damaged, please contact the shipment carrier to file a claim.
Please save all packaging materials and damaged goods before filing a claim.
Contact Us
For questions about this Refund & Return Policy, please contact us:
Ace Power Products, LLC
8461 Lake Worth Road, Ste. #466
Lake Worth, FL 33467
? info@acepowerparts.com
? https://www.acepowerparts.com